Introduction
In KUN Real Estate, we take your privacy seriously, and we are determined to safeguard your personal data that is provided to us. The Privacy Policy describes our information collection, use, storage, and protection process when you access our site or make use of our real estate services.
Our guidelines on the use of data will be structured in such a way that they will be in line with the UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other relevant UAE laws on real estate deals and online privacy.
Through the use of our website or by using our services, you will be bound to the terms explained in this Privacy Policy.
Information We Collect
KUN Real Estate may collect personal and technical information to provide efficient and professional real estate services.
Personal Information
This may include:
- Full name
- Email address
- Phone number
- Nationality and residency information
- Passport or Emirates ID details (when required for property transactions or verification)
Property & Transaction Information
When you interact with us regarding real estate services, we may collect:
- Property preferences and requirements
- Investment interests
- Property purchase, sale, or rental records
- Transaction history with KUN Real Estate
Communication Data
We may store communication records, including:
- Emails or messages sent to our team
- Inquiry forms submitted through the website
- Customer feedback or service requests
Website Usage Information
In visiting our site, some technical information can be gathered automatically, which includes:
- IP address
- Information on browser type and device.
- Pages visited on our website
- Page time and pattern of browsing.
This data helps us enhance our site's performance and usability.
Important:
KUN Real Estate does not store sensitive financial information such as credit card numbers, CVVs, or banking passwords. All monetary activities are carried out through well-secured and controlled payment systems.
Legal Basis for Processing Data
The personal information that we process must have a valid legal basis. This may include:
Contractual Requirement: Handling of information required to fulfill purchases of property, sales, rentals, or any other agreements related to real estate.
Legal Compliance: Adherence to regulatory requirements, including Know Your Customer (KYC) checks, anti-money laundering (AML), and real estate authority regulations in the UAE.
Legitimate Business Interests: To enhance our services, contact clients, and keep good business relationships.
User Consent: When you willingly give your details in case of inquiries, newsletters, or marketing messages.
How We Use Your Information
The data obtained by KUN Real Estate is used to deliver quality property-related services and enhance the customer experience.
Real Estate Services
We use personal data to:
- Helping customers to purchase, sell, or rent a house.
- Documentation and transaction of the property processes.
- Offer real estate management and investment advice.
- Liaise with developers, property owners, and tenants.
Customer Communication
Your information helps us:
- Response to queries and house requests.
- Report on listings and transactions.
- Provide customer services and support.
Marketing & Property Updates
In your goodwill, we may send:
- Real estate and capital market.
- Real estate news and market opportunity.
- Company news or specials.
Every marketing email contains the possibility of unsubscribing.
Legal and Regulatory Compliance.
We can process information so as to:
- Conduct KYC verification
- Adhere to the laws and regulations of real estate in the UAE.
- Keep proper business books in line with the law.
Data Security and Protection
KUN Real Estate cares about the security of your personal information. Our security system is industry-standard in order to protect data.
These measures include:
- Data transmission is encrypted with the help of secure SSL.
- Limited access to confidential data.
- Employee confidentiality.
- Firewall security and cloud hosting.
- Periodical system monitoring and security patches.
The duration of keeping personal information is limited to the timeframe of legal requirements and business, which is usually between 5 and 7 years in the case of real estate transaction records.
Sharing of Information
KUN Real Estate is free to disclose part of the information to the parties of trust when it is needed to fulfil services or legal requirements.
These may include:
Government Authorities
Applicable regulatory authorities like:
- Dubai Land Department (DLD)
- Real Estate Regulatory Agency (RERA).
The other authorities in the UAE regulation.
Professional Service Providers.
Including:
- Legal consultants
- Property developers
- Escrow service providers
- Banks that deal with property transactions.
- Technology and IT Providers
On hosting websites, data, as well as digital services, are hosted on strict confidentiality terms. KUN Real Estate does not market third parties with personal information of its sales, trade, or rent.
The International Data Transfers.
In other instances, the transfer of data outside the UAE can be due to operational or technical factors. When this happens, we guarantee we have:
- There are sufficient data protection strategies.
- The transfers are in line with the UAE laws on data protection.
- Data security standards are enforced through contractual measures.
The Cookies and Web Technologies.
Our site uses cookies and similar technologies to improve the browsing experience.
Cookies help us:
- Know the usage patterns of the websites.
- Enhance website performance.
- Remember user preferences
- Make individual content and property recommendations.
One has the freedom to manage cookie preferences in their browser settings. It is important to note that cookies can be disabled, and this can affect certain features of this site.
- Your Data Protection Rights
- You can have the right under the laws of the UAE data protection to:
- Access to personal information
Your Data Protection Rights
- Ask to rectify the wrong information.
- Ask them to remove personal data.
- Limit or counter to some data processing activities.
- Disregard permission to be marketed.
- The demands on personal data may be made to our support.
Children's Privacy
The services and our site are aimed at people aged 18 years and above. We do not gather personal data of underage people unwittingly. In the event that such information has been detected, we will immediately delete it from our systems.
Updates to This Policy
KUN Real Estate can revise this Privacy Policy as needed to comply with changes in the law, technology, or business operations.
Any changes shall be made on this page, and the new effective date shall also be indicated. This is a policy that we suggest should be reviewed on a regular basis.
Contact Us
In case you are not sure about this Privacy Policy or the way your data is processed, you can address KUN Real Estate:
- Email: info@kun.ae
- Phone: +97143289786
- Location: Office 1407, Latifa Tower, SZR road
We guarantee to take into consideration any privacy issues and make sure that your data is treated responsibly.